Shipping & Delivery Policy
Please read the following shipping and delivery policy to check the detailed shipping information, fees, terms and risks of your orders.
1. Shipment Cost
We offer free shipping for US only. International shipping is available with a rate depending on the destination. Please check our delivery cost table for more information. Netvue collaborates with the leading carriers in the business to ensure your shipment experience. Global shipment might happen sometimes for delivery and we might not be responsible for any cost by customs.
| Products | Country/Shipping Fee | |||||
| United States | Canada & Mexico | United Kingdom | Europe | Australia & New Zealand | Asia | |
| Peekababy | $0 | $20 | ||||
| Sentry Plus | ||||||
| Vigil Plus 3 | ||||||
| Vigil Plus 3 + Solar | ||||||
| Orb Mini | ||||||
| Vigil Plus 2 | Not Available | |||||
| Sentry Pro | ||||||
| Vigil Cam | ||||||
| Vigil 3 | ||||||
| Vigil Plus | ||||||
| Orb Cam Black | ||||||
| CVR/EVR Service | $0 | |||||
2. Estimated Delivery Time
Orders usually will be dispatched within 2~3 business days EXCEPT Pre-order products. You will receive a tracking confirmation email once the order has shipped from our warehouse.
| Shipping Area | Estimated Delivery Time |
| United States | 5-10 Business Days |
| Canada | 10-20 Business Days |
| Mexico | 10-15 Business Days |
| United Kingdom | 5-10 Business Days |
| Germany | 5-10 Business Days |
| Italy, Spain, France | 8-15 Business Days |
| Europe (Poland, Hungary, Belgium, Luxembourg, Denmark, the Netherlands, Finland, Portugal, Sweden, Czech, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Austria, Switzerland, Cyprus, Serbia, Ireland） |
10-15 Business Days |
| Australia, New Zealand | 10-15 Business Days |
| Asia (Hong Kong, Macau, Japan, Korea, Singapore, Malaysia, Thailand, Philippines) |
5-10 Business Days |
Note: All Pre-ordered products will be shipped in order after the goods arrive at the warehouse. Please refer to the specific estimated shipping date for the Pre-order item(s).
Please note that there might be delays due to an increased volume of orders on certain days or holidays. If you are in a rush, we would recommend you to check with us before your place the order.
3. Track Your Order and Shipment
There are 2 ways to track your orders:
- You can track your order status by clicking on the link in the email confirmation that will be sent to you after your order placement.
- You can track your order status easily via the online order history your order easily via the online order history on netvue.com.
How to find your order history?
- login in to netvue.com here.
- Under My Account, click My Orders.
- Click Order History on the item you want you track.
- On the Order Details page, click Track your order.
Note: If you still cannot track your order, please email us via shop@netvue.com to check it.
4. Ownership, Terms and Risk
You are responsible for making sure of the correctness and accuracy of your address. For any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. We might not be responsible for any loss due to the incorrect address or a fraudulent transaction. Generally, orders that have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Netvue is not responsible for any duty or any charge. When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for the delivery. If there is any damage, you have the right to refuse the delivery and let the delivery person know the reason for the refusal.If you have any question about your orders, please contact our support team - support@netvue.com.
